Consumer rights
What tenants can do if their landlord hikes the rent
Tenants are being hit with rising costs, with more pain expected to come. But there are steps renters can take when facing a rent increase.
- by Kate Burke
Latest
‘Sleepless nights’: The Metricon customers whose dream homes became nightmares
Metricon customers are fearful of losing their money and claim they’ve been left in the dark about the future of their homes amid construction delays and price hikes.
- by Tawar Razaghi
Trivago fined $44.7 million for lying about ‘best’ hotel deals
Australian consumers collectively slugged an extra $38 million for what they thought were the best hotel deals.
- by Jessica Yun
Opinion
Opinion
The art of making a customer complaint: Be polite but go very public
If you have a beef with a company, forget about formal complaint processes. Social media will save you.
- by Jenna Price
Fresh calls for buy now, pay later regulation as investors lose faith
About 20 per cent of buy now, pay later customers used such services for essential goods and services such as food and utilities, a Choice survey found.
- by Colin Kruger
Exclusive
Big four
‘All about sales’: NAB sales targets risk customer welfare
The banking royal commission showed the danger of linking sales targets to staff remuneration. Now, these targets are slowly creeping back.
- by Charlotte Grieve
Andrew removes dodgy online reviews. Business is booming
It’s not just consumers making unfair comments — the ACCC says businesses are manipulating reviews and platforms aren’t doing enough to prevent fakes.
- by Henrietta Cook
One in three renters lose their bond, but some are fighting back
Legal and tenants groups are helping renters reclaim their bond, amid concerns the situation is plunging many renters into financial instability.
- by Henrietta Cook
‘A ticking time bomb’: how breeding for cuteness is hurting dogs
As puppy sales boom during the pandemic, pet owners, vets and animal welfare organisations are calling for a crack down on the selective breeding of dogs for cuteness, a practice that causes defects, pain and suffering.
- by Henrietta Cook
ACCC warns of imported ‘local’ flowers for Valentine’s Day
Consumers are being encouraged to ask whether their flowers are Australian-grown or imported before purchasing.
- by Jessica Yun
Lego accused of stealing beach set design from cancer patient and son
The most significant difference between the beach set designed by Damien and Aiden MacRae and Lego was the lack of sunscreen and hats in the official version.
- by Harriet Alexander